Articles on: Account Management

Regional Database and Account Migration

Teslemetry operates two separate databases to serve customers worldwide: one in the European Union (EU) and one in North America. Your account region is determined by Tesla, not Teslemetry, based on your Tesla account's regional assignment.



Frequently Asked Questions


Why did my subscription disappear?


Answer: Your subscription may appear to have disappeared if Tesla changed your account's regional assignment. Teslemetry stores all your data in the database corresponding to your Tesla account region. If Tesla moves your account from one region to another, you will log into a different database where your previous data does not exist.


What happens:

  1. Tesla changes your account region (often without notification)
  2. When you log into Teslemetry, you are routed to the database matching your new region
  3. Your subscription, vehicles, and configuration remain in your old region's database
  4. The new region's database has no record of your account


Resolution:

  1. Contact Teslemetry support at support@teslemetry.com
  2. Provide your account email and describe the issue
  3. Support will manually migrate your data between regions


My car and data disappeared from Teslemetry - what happened?


Answer: If your vehicle and associated data have suddenly disappeared from the Teslemetry console, this is typically caused by one of the following:


  1. Regional migration by Tesla: Tesla moved your account to a different region
  2. Authentication token expired: Your Tesla authentication needs to be refreshed
  3. Vehicle subscription not assigned: The vehicle subscription may have been deselected


Steps to diagnose:

  1. Log out and log back in at teslemetry.com/login
  2. Check the console to see if your vehicles appear
  3. If vehicles appear but show "No vehicle subscription," click "Modify Subscription" and ensure your vehicles are selected
  4. If nothing appears and you previously had an active subscription, contact support for regional migration


Tesla moved my account region, what do I do?


Answer: When Tesla changes your account's regional assignment, Teslemetry cannot automatically migrate your data. This requires manual intervention from support.


What you need to do:


  1. Contact Teslemetry support at support@teslemetry.com with:
  • Your account email address
  • Description of the issue
  • Your previous region (if known)


  1. Wait for migration confirmation: Support will manually migrate your data


  1. After migration is complete:
  • Log out and back into Teslemetry
  • Verify your subscription and vehicles appear correctly
  • Generate a new access token if using Home Assistant
  • Reload or reconfigure your integrations




Updated on: 01/02/2026

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