Articles on: Troubleshooting

Server Outages and Service Downtime

This guide covers common questions about service availability, outages affecting Teslemetry, and how to troubleshoot connectivity issues.

Frequently Asked Questions

Is Teslemetry down? My Home Assistant integration stopped working.

When your Home Assistant integration stops working, there are several potential causes. Before assuming Teslemetry is down, work through this diagnostic process:

Step 1: Check the Teslemetry Status Page

Visit status.teslemetry.com to check for any known incidents or scheduled maintenance.

Step 2: Verify Tesla's Services Are Working

Tesla-side issues can affect all third-party services AND the official Tesla app simultaneously. If Tesla's API is experiencing problems, the Tesla app on your phone will also have issues.

Step 3: Check Your Local Setup

If Teslemetry's status page shows all systems operational:

Restart the Teslemetry integration in Home Assistant
Check your Home Assistant logs for specific error messages
Verify your internet connection is stable

Common Error Messages:

Error	Likely Cause
"401 Authentication Failure"	Token expired or server-side issue; try reloading the integration
"Server did not receive a response"	Command timeout; may indicate Tesla API or vehicle connectivity issues
"Error 500"	Server-side error; check status page and try again later
"Error 1015"	Rate limiting; reduce the frequency of your API calls

Is there a Tesla API outage affecting Teslemetry?

Indicators of a Tesla-side outage:

The official Tesla app on your phone also has problems
Multiple third-party services report issues simultaneously
Commands fail with "Server did not receive a response" errors

What to expect during a Tesla outage:

Teslemetry will post updates on status.teslemetry.com
No action is required on your part; service will resume when Tesla resolves the issue

Where can I check for known service issues?

Primary Resources:

Teslemetry Status Page: status.teslemetry.com
Tesla Fleet API Announcements: developer.tesla.com/docs/fleet-api/announcements

During an Outage

What to Do

Check the status page - Confirm there is an active incident
Wait for resolution - Most outages are resolved within minutes
Avoid repeated retries - This can cause rate limiting when service returns

What NOT to Do

Do not delete and reinstall the integration unnecessarily
Do not regenerate API tokens unless specifically instructed
Do not contact support immediately for brief outages; check the status page first

Building Resilient Automations

Since API calls can occasionally fail, build your Home Assistant automations to handle errors gracefully:

action:
  - action: switch.turn_on
    target:
      entity_id: switch.tesla_charge
    continue_on_error: true

Key Resources

Resource	URL	Purpose
Status Page	status.teslemetry.com	Check current service status and incidents
Tesla Announcements	developer.tesla.com/docs/fleet-api/announcements	Official Tesla API announcements
Discord Support	discord.gg/7hV7h7KGEk	Community support

Updated on: 01/02/2026

Was this article helpful?

Thank you!