> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://teslemetry.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Server Outages and Service Downtime

This guide covers common questions about service availability, outages affecting Teslemetry, and how to troubleshoot connectivity issues.

---

## Frequently Asked Questions

### Is Teslemetry down? My Home Assistant integration stopped working.

When your Home Assistant integration stops working, there are several potential causes. Before assuming Teslemetry is down, work through this diagnostic process:

**Step 1: Check the Teslemetry Status Page**

Visit [status.teslemetry.com](https://status.teslemetry.com) to check for any known incidents or scheduled maintenance.

**Step 2: Verify Tesla's Services Are Working**

Tesla-side issues can affect all third-party services AND the official Tesla app simultaneously. If Tesla's API is experiencing problems, the Tesla app on your phone will also have issues.

**Step 3: Check Your Local Setup**

If Teslemetry's status page shows all systems operational:
* Restart the Teslemetry integration in Home Assistant
* Check your Home Assistant logs for specific error messages
* Verify your internet connection is stable

**Common Error Messages:**

| Error | Likely Cause |
| ---- |
| "401 Authentication Failure" | Token expired or server-side issue; try reloading the integration |
| "Server did not receive a response" | Command timeout; may indicate Tesla API or vehicle connectivity issues |
| "Error 500" | Server-side error; check status page and try again later |
| "Error 1015" | Rate limiting; reduce the frequency of your API calls |

### Is there a Tesla API outage affecting Teslemetry?

**Indicators of a Tesla-side outage:**
* The official Tesla app on your phone also has problems
* Multiple third-party services report issues simultaneously
* Commands fail with "Server did not receive a response" errors

**What to expect during a Tesla outage:**
* Teslemetry will post updates on [status.teslemetry.com](https://status.teslemetry.com)
* No action is required on your part; service will resume when Tesla resolves the issue

### Where can I check for known service issues?

**Primary Resources:**

1. **Teslemetry Status Page**: [status.teslemetry.com](https://status.teslemetry.com)
2. **Tesla Fleet API Announcements**: [developer.tesla.com/docs/fleet-api/announcements](https://developer.tesla.com/docs/fleet-api/announcements)

---

## During an Outage

### What to Do

1. **Check the status page** - Confirm there is an active incident
2. **Wait for resolution** - Most outages are resolved within minutes
3. **Avoid repeated retries** - This can cause rate limiting when service returns

### What NOT to Do

* Do not delete and reinstall the integration unnecessarily
* Do not regenerate API tokens unless specifically instructed
* Do not contact support immediately for brief outages; check the status page first

---

## Building Resilient Automations

Since API calls can occasionally fail, build your Home Assistant automations to handle errors gracefully:

```yaml
action:
  - action: switch.turn_on
    target:
      entity_id: switch.tesla_charge
    continue_on_error: true
```

---

## Key Resources

| Resource | URL | Purpose |
| ---- |
| Status Page | [status.teslemetry.com](https://status.teslemetry.com) | Check current service status and incidents |
| Tesla Announcements | [developer.tesla.com/docs/fleet-api/announcements](https://developer.tesla.com/docs/fleet-api/announcements) | Official Tesla API announcements |
| Discord Support | [discord.gg/7hV7h7KGEk](https://discord.gg/7hV7h7KGEk) | Community support |